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Privacy Policy


At Destinia, S.L.U., a travel agency with CICMA number 1257, recorded in the Commercial Registry of Madrid, Vol. 15,973, Folio 206, Sec. 8, Sheet M-270179, with registered offices at Calle Gran Vía, 22 Dcdo. 4º Madrid, Spain (hereinafter, “Destinia”), we understand that the maximum standards of quality we demand from ourselves on every level of our products and services must undoubtedly be applied to the protection of our clients' privacy, as well.


For this reason, Destinia warrants that its intention is not only to comply strictly with the requirements of Fundamental Law 15/1999 of December 13, the Personal Data Directives (or LOPD, by their initials in Spanish), and the Regulations established by Royal Decree 1720/2007 regarding the treatment of your personal information, but to go a step further in ensuring and protecting your privacy to the greatest possible extent.


In this document, you will find all the information you need in order to understand how we manage and ensure your privacy.


As you know, Destinia offers all types of tourism services through its Website. However, that is not the only tool we use to relate with you. In addition to the information and resources available on the Website, Destinia uses other media to keep in touch with you and conveniently offer you all of the information you request. Therefore, we advise you that this Privacy Policy extends to other means of communication aside from our Website: social networks, newsletters, emails, SMS, mobile app and other existing methods of communication.


As we live in a constantly changing world, we recommend that you review this Privacy Policy periodically—at a minimum, each time you make reservations with us—to see if we have made any modifications.


What types of personal information does Destinia use and why is it important to obtain your consent to handle it?

There are two ways to enjoy our services: by registering in Destinia or without registering in Destinia.


When making a reservation without having previously registered with Destinia, you will provide us with the basic information required for the contracted service, such as your name, your address, your telephone number, your credit card information for making the payment, the names of the other travellers and any other information that is necessary in order to provide the service. This data is stored or saved in accordance with the criteria stipulated by law.


It is important for you to know that we only solicit that information which is absolutely necessary in order to provide you with the requested service. With regard to your credit card information, the card number—except for the last four numbers of the primary account number (PAN)—is stored in a duly encrypted format, while all authentication codes (CAV2, CVC2, CVV2, CID) are permanently deleted from the system.


When you use our Website—particularly when you use our mobile applications—we may receive, store and process various types of data on your location, including general information (for example, your IP address and postcode), as well as more specific information (such as the GPS feature used to access the Website). Whenever the device allows it, you may disable the GPS and other geolocation features to prevent them from providing us with this type of information.


If, as we hope, your relationship with Destinia is to be long-term, undoubtedly the best way to connect with us is by creating a user account. Through your personal settings, in addition to the key mandatory information (name, email, address), you will be able to select the optional information you wish to share in your profile, data which will facilitate your reservation process and help us send you the information that best corresponds to your interests.


Regardless of which method you choose, you always have the option of subscribing to our newsletter, without the need to open an account or book a trip. In this case, we will only ask you for the information that is essential for providing you with the service.


Additionally, we advise you that, at Destinia, we use cookies when you access the site via Smartphone so we can improve your browsing experience and offer you the products and services that correspond most closely to your wishes. You can review our Cookie Policy here. Likewise, we also advise you that we may receive information on you when you use certain social network services.


For what purposes does Destinia collect, use and share your personal information?

In compliance with Fundamental Law 15/1999 of December 13, the Personal Data Directives, the information you provide shall be subject to processing in a personal data file denominated CLIENT, under the ownership and responsibility of Destinia.


Destinia may use your personal information for the following processes or for the following reasons:

Reservations: we use your personal information to process your online reservations, which includes sending it to the appropriate service providers and our own customer service department.


Improvements to our services: with the goal of obtaining your feedback, Destinia may use your information to request your comments on how you enjoyed a particular service you booked with us. To protect your privacy, the specific details you share with us will not be forwarded to the providers unless you specify otherwise


Likewise, we may use your data for analytical purposes in order to improve our services and online platforms.


Account administration: We offer the possibility of creating a user account on our Website. We use the information you provide to administer this account. In this way, you can manage the status of your reservations yourself or through the Destinia agent assigned to your booking, complete your payments more quickly, enjoy any special promotions we may offer, make reservations more easily and manage your personal settings, which enable you to create and share lists, review previously viewed accommodations and your reservation history, and view other types of information that you have provided on accommodations and destinations. They also enable you to view the comments you have posted on the places you've stayed.


Marketing: In addition to the marketing activities conducted through cookies (you can access our Cookie Policy here [link to cookie policy]), we use your information to send you newsletters customised to your tastes and to conduct additional market research in order to consistently offer you the latest in trends and travel.


Market research: At times, we may invite you to participate in some type of market research. Of course, any personal data that we cannot make anonymous will only be used with your consent.


Fraud detection and prevention: To the extent required by law and good faith, we may use personal information to detect and prevent fraudulent, illegal or undesirable actions.


How does Destinia use the social networks?

We only use the Facebook plugin to encourage you to become a fan of our site.


The remaining options for sharing information with social networks are offered through simple direct links without the use of plugins.


Except for specific cases in which your informed consent is requested in order to process your data, no other use is made of your data through the social networks.


How does Destinia share your information with third parties?

Under certain circumstances, we may share your personal information with third parties.



How does Destinia use clients' comments and the information you share with us on destinations?

After using the services, you may wish to share your impressions with Destinia or with other users of the services we provide. Destinia encourages you to do so, as this is our most effective means of ensuring the continuous improvement of our services.


Even if we do not send you a questionnaire, you may post your opinions in our forums, where they can be accessed by Destinia and other travellers.


As a logical consequence of sending comments to publically accessible forums, you agree that any content—including your user ID if it was used to post the comment—may be posted in the various forums making up the Destinia community, whether on our Website, social networks or mobile apps.


What security methods does Destinia use to protect your information and privacy?

In addition to our full compliance with the requirements of data protection legislation when handling all types of information, we consistently use the most modern security, encryption and access control systems in order to prevent unauthorised access and/or unwarranted use of personal information. In this way, we ensure that only authorised personnel will have access to your data and only for purposes of fulfilling their assigned tasks.



Our services are intended for adults age 18 or older and emancipated minors. Only those non-emancipated minors who can demonstrate the express, specific consent of a parent or guardian may use our services. Otherwise, we reserve the right to remove all of the information, as well as cancel the actual reservations.


Links to other websites

Destinia offers links to other websites for your benefit and information. We shall not be held liable for any content that is provided on these third-party websites and, in particular, cannot control or assume any responsibility for the privacy policies of such websites. The third-party websites that are accessed through links from our Website have their own privacy policies; therefore, we recommend that you read and evaluate these prior to using such websites.


International data transfers

As we are an international company, the nature of our activities occasionally requires us to transmit your personal information to other companies within our group that are located outside of the country in which your information was gathered. Since it is possible in some cases that the laws on data protection and other laws in effect in these countries do not provide the same level of protection of our users’ rights as ours do, Destinia agrees to adopt all necessary and appropriate measures to ensure that your information is protected, requiring all the authorisations mandated by regulations and complying with all applicable laws.


Transfers made by Destinia in relation to corporate finance operations

If Destinia carries out or participates in a merger, acquisition, restructuring, sale of shares or any bankruptcy or creditor meeting proceedings, we may sell, transfer or share all or part of our assets, including your personal information. In any event, we will inform you in advance of any such actions and will make you aware of any new privacy policies that will apply.


How can you exercise your rights regarding your privacy?

In addition to periodically reviewing this Privacy Policy, as recommended previously, you may exercise your right to access, modify, dispute or delete your information by writing to us—including a copy of your ID—at Destinia at Calle Gran Vía No. 22 Duplicado 4º Madrid, by fax at 902196339 or via email to, expressing your wishes.


You may opt out of the Destinia newsletters at any time by clicking on the "Unsubscribe" link appearing at the end of the newsletter, by unsubscribing directly from the Website and indicating the unsubscribe email address, or via email at


We advise you that, while your information may be deleted at your request in accordance with your rights, such deletion is made within the limits imposed by law regarding legal rights and requirements (fiscal, administrative, etc.). In any case, we advise you that the deletion of information does not imply its immediate removal, but rather that the data will be archived for a limited time with access restricted to administrative and judicial authorities.


Updated 01-06-2015